Our Customer Care

Julie Taboulie’s Lebanese Kitchen would like to truly thank you for your purchase. Your business means so much to us and we would just like to take this time to appreciate your support and simply say, thank you. We hope that you are happy! We wish for every purchase to be a positive experience. We also wish for you to thoroughly enjoy your purchase just as much as we have thoroughly enjoyed creating our hand crafted custom products made just for you.

 

We care. We care about your customer satisfaction. We care about your continued business.

​

We will always do our best to take care of you. If you are not satisfied with your purchase, please contact us at customercare@julietaboulie.com.

 

Please take a moment to read our return policy.

 

Our Guarantee

Julie Taboulie’s Lebanese Kitchen guarantees the highest quality standard in carefully manufacturing our custom cooking collection. We are proud of the craftsmanship and stand behind our products and talented skilled artisans. A tremendous amount of time, thoughtful, and meticulous attention to detail, design, materials, and safety have been applied into the careful construction of our custom hand crafted products. This is our top priority and our pledge to you. Producing and providing top-of-the-line professional and superior performing products.

 

Upon receipt, please inspect your purchase and immediately notify us of any delivery damage and we will arrange for a prompt replacement upon review. Our products are hand crafted by artisans in America and abroad. Products may vary due to the handmade nature of each product. Please note that damage does not constitute a variation in the wood color or the natural grain pattern in the wood as this is a common characteristic that occurs in the solid wood of each product which makes each piece unique. Discrepancies in the engraved Julie Taboulie brand mark does not qualify as damage or defect of the product and will not be eligible for returns.

 

Returns

In the unfortunate event that you are not satisfied with your purchase, please promptly notify us within thirty (30) days of your original purchase date. Upon receiving your eligible return within thirty (30) days we will review your returned item and notify you of the status. Eligible returns will receive a full refund of the merchandise value, exchange or credit for future purchases. Eligible returns and exchanges must be returned in new condition in which you received the item, unused and unwashed, in the original packaging with all of the original materials to be accepted and processed. Please note that return shipping costs are the responsibility of the customer. Items purchased as final sale cannot be returned. Julie Taboulie Personally Signed Edition Cookbook by Julie Taboulie orders are considered FINAL SALE and are therefore ineligible for return, refund or exchange. Julie Taboulie's Lebanese Kitchen® Official Apron and Mama's Glorious Garden® Official Apron orders are considered FINAL SALE and are therefore ineligible for return, refund or exchange.

​

Return Terms

We will accept returns and exchanges under the following conditions:

·      Within thirty (30) days, we will issue a refund using the original method of payment. Return shipping costs are the responsibility of the customer.

·      After the initial thirty (30) days, you will be issued a merchandise credit.

·      Items must be returned in new condition in which you received, unused and unwashed, in the original packaging with all of the original materials to be accepted and processed.

·      Items sold as on sale, marked down and discounted are FINAL SALE and cannot be returned, refunded or exchanged.

* Julie Taboulie Personally Signed Edition Cookbook by Julie Taboulie orders are FINAL SALE and cannot be returned, refunded or exchanged. 

* Julie Taboulie's Lebanese Kitchen® Official Apron and Mama's Glorious Garden® Official Apron orders are considered FINAL SALE and cannot be returned, refunded or exchanged.

​

To Return Items by Mail

To return an item by mail, please contact us at customercare@julietaboulie.com.

 

Credits and Refunds

We will issue a credit or refund in the following ways:

·      Within thirty (30 days) and along with an acceptable proof of purchase, the purchase price will be fully refunded using the original method of payment.

·      A merchandise credit will be issued for a gift receipt.

·      Merchandise credits will expire one year from the date they are issued.

Please note: Gift certificates/cards and store credits are not redeemable for cash. Julie Taboulie’s Lebanese Kitchen is not liable for replacing lost or stolen gift certificates/cards or store credits.

 

Damaged Returns

If you discover that you have received an item that was damaged during transit and due to shipping, please save the damaged item, box, and packaging materials. Contact our customer care service as soon as possible and they will help you arrange for a replacement.

 

Julie Taboulie’s Lebanese Kitchen will not replace, return or exchange any items that are broken, chipped or damaged due to misuse. Our custom cooking collection products should be treated with care as outlined on our website, and in our use and care instructions.

 

Shipping Charges

Shipping charges are the responsibility of the customer and are not refundable unless an item is damaged due to shipping.

 

Custom Orders

Julie Taboulie’s Lebanese Kitchen warmly welcomes custom orders. Please contact us at customercare@julietaboulie.com with your special request today!

​

Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be taken when the order is placed.